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GARS
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Rose Vendors in Review
The compilations below comes from a survey of posters to the GardenWeb Roses
Forum in the spring. The posters were asked to rate rose vendors
on
both Quality/Value and Customer Service. Each report typically provides a
narrative with each numerical evaluation detailing what the reporter
experienced, both good and bad. The commentary usually addresses
matters including the grade of the rose, size, whether it was virused, relative
cost including shipping, whether it was shipped on time and arrived in good
condition, labeled correctly, and if a problem occurred whether it was corrected
adequately and in a timely manner. That detailed commentary is very
important but not included here due to space limitations. The intent of
the numerical summary is to provide some general feedback how each company is
viewed relative to others and provide a give some indication of the consistency
of their product and service.
The rating shown is the average of the Quality/Value rating and the Customer
Service rating. The number of reports is important because it indicates
where many of the reporters are buying their roses. Ratings based on just
a few reports are not considered statistically accurate. Care should be
exercised not to give too much credence to a rating with just a few reports
because it could have been unfairly swayed by one report either high or
low. Conversely, vendors given high marks by many reporters are
probably a fairly safe bet.
The percent dissatisfaction represents the number of ratings for either
Quality/Value or Customer Service below 7.0 (judged as dissatisfied) as a
percentage of the total number of reports. For example, some customers may have
perfect orders, others may have received mislabeled roses. This
rating gives some indication of consistency and the likelihood that you might
experience a problem based on the experience of the reporters.
While consumer reports are not an exact science, there were no great surprises
in the tabulated results. The companies generally viewed as excellent are
toward the top of the list and those generally viewed as more problematic are
toward the bottom. Use your own judgment in selecting the companies you
choose to due business with. This survey was intended to be used only as
an indication of the experience of a limited number of your fellow rosarians to
aid your decision making process.
2002
Vendor Survey
2001 Vendor Survey
2000
Vendor Survey
1999
Vendor Survey
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